Can I Move My License Key To A New Computer?

Each license key is unique and can only be used on one active station at a time. However, we understand that occasional system upgrades do happen. To move your license key from one system to another, please see the instructions below: 

1. Open your ScanSimple dashboard.
   1. Sign in via https://scansimple.app/login 
   2. You will automatically be directed to your dashboard.
2. In the main menu at the very top of the screen, choose “Billing” 
3. In the main panel in the center of the screen, click on View License Key 
4. Search for the License Key you wish to deactivate and select Deactivate Key 
5. Log in to your ScanSimple account in your new system. 
6. You will be prompted again to download the installer.
7. Proceed with installation process 
8. You can now use the same license key

IMPORTANT: Make sure your license is is deactivated from your old system before reactivating on new system.