Troubleshooting

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How Can I Request Support

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How To Update Your Password

A common pratice to keep your account access secure is to update your password regularly. This may be done directly from your dashboard. Open your...

How Do I Connect My Scanner?

ScanSimple is designed to work with most of your existing hardware to minimize the need to invest in new or specialized equipment. Our app is...

I Have The ScanSimple Software Installed But My Dashboard Shows “Not Connected.” What Do I Do?

Check if your printer is set up and configured properly. To learn how to select your printer, go here.  If your printer was previously inactive,...

How Do I Submit A Support Ticket?

The ScanSimple Team always strives to address our subscribers’ concerns in an efficient and timely manner. Should you encounter any issues while using ScanSimple, we...

What Do I Do If I Add A New Computer?

Kudos on growing your business and adding new stations!  ScanSimple is designed to scale with you as you grow. Active subscribers can easily purchase additional...

Can I Have More Than One Station?

ScanSimple is designed to work across businesses of all sizes. A subscription already comes with one license key. License keys are unique and each is...

Can I Move My License Key To A New Computer?

Each license key is unique and can only be used on one active station at a time. However, we understand that occasional system upgrades do...

Do You Offer Custom Options That I Can Request For My Store’s Specific Requirements?

Looking for more features to enhance your ScanSimple experience? The ScanSimple app is just the baseline for businesses. We can definitely help you customize it...

Do You Know A Good Web Developer?

ScanSimple is developed by our parent company, Nexus Box LLC, a fast-growing web development agency based in Winchester, Virginia. Nexus Box specializes in providing custom...

Where Can I Purchase Printers, Scanners And Labels From?

If you are looking to start setting up a station with your ScanSimple system or would like to upgrade your equipment, we recommend purchasing ScanSimple...

I Have More Questions About ScanSimple. Can We Have A Consult Call?

We are glad to hear you want to learn more about our product. We want to help you make as informed a decision as you...

Where Is ScanSimple Located?

ScanSimple is the brainchild of Nexus Box and Nexcess Technologies. Our office is based in Winchester, VA.  Visit our office at: 9 North Loudoun Street...

Where To Purchase ScanSimple Tested And Approved Equipment?

If you are looking to start setting up a station with your ScanSimple system or would like to upgrade your equipment, we recommend purchasing ScanSimple...

How To Remove Scan Simple

There are three (3) ways you can go about removing Scan Simple from your system. Running the Uninstall program Access the uninstall.exe file through either...

How To Update My ScanSimple Printer Manager

ScanSimple is committed to providing you with the most convenient label printing experience for your custom-packaged goods. In line with this, we are continuously working...

What Do I Need To Do Before Onboarding?

The ScanSimple Team is more than happy to assist you in setting up your system with our app and help you get started to Scan....

<strong>Will ScanSimple Work With An Old Zebra Printer Model?</strong>

ScanSimple currently only supports printers that are compatible with Zebra Programming Language (ZPL), which account for Zebra printer models currently sold in the market.  Thermal...

My License Key Isn’t Working After I Rebooted My Computer

After rebooting or restarting the computer, if the print manager fails to connect or gives an error message that the license key is not working...