After rebooting or restarting the computer, if the print manager fails to connect or gives an error message that the license key is not working or active, please perform the following checks below to troubleshoot:
- Check that your Internet connection is stable and ensure that your computer is connected to the network.
- Make sure your account is up-to-date and active.
- If either of the above steps does not solve the problem, please deactivate the license key for that particular station.
- On your ScanSimple Dashboard, go into Billing > License Keys
- Click on “Deactivate” beside the License Key in question
- Once the license key has been deactivated, please reboot or restart your computer.
- Upon launching ScanSimple after the reboot, the print manager will once again prompt for a license key.
- Log into your dashboard and go to Billing > License Keys to access the list of license keys in your account.
- Select the license key you have deactivated earlier and copy and paste onto your print manager.
- Click Start/Connect and you’ll be back up and scanning again in no time.
This is a known error that some users may encounter which will be fixed in our next release.